Customer Services

Support

How Can We Assist You?

Our dedicated customer service team is here to address all your non-sales related inquiries and concerns. For product advice and technical questions, feel free to reach out to our sales assistants.

Overview

Orders for in-stock items placed on weekdays before 18:00 will be shipped the same day. Night delivery is also available if you have a night safe. Curious about your order's shipping status? You can find this information in your webshop order or the confirmation email we sent you.

Pickup

If you're nearby and prefer to collect your order, our Hoogvliet counter is open on weekdays from 8:30 to 17:00. We're here to help you with both placing and collecting your order. You can even place an order for immediate pickup and collect it right away at the counter or retrieve your online order

Payment

You can easily order from us using your account and pay on account – it's all about convenience. Upon setting up your account, we'll discuss your payment terms, usually set at 30 days after the invoice date. Please take note as with all the Customer service related items below, you can see and try on https://intertruck.com/en/contact

and Shortages

Although we strive for seamless orders, sometimes hiccups occur. Need to return something? Just indicate it on the return form, and we'll take care of it. If your order is overdue or you're missing items, you can check the order's shipping status or report a shortage.

Guarantees

Quality matters to us. We exclusively provide items from top-notch A-brand manufacturers and our reliable Intertruck brand, which offers comparable or superior quality. However, in the rare event of an item not meeting expectations, we apologize. If it's within warranty, complete the guarantee form, and we'll handle it for you.

Application

Want access to our price and stock info or ready to order through our webshop? You'll need to log in first. Don't have a webshop account yet? Request one quickly by filling out our application form. We aim to process requests within 24 hours on business days.

Convenience

We're committed to enhancing your online experience. Our revamped webshop boasts new features, providing up-to-date and transparent offerings. The cross-function enables searches with common references, offering stock insight and net prices. Orders are seamless, including CSV file uploads for order systems.

further help?

Explore the online technical catalogue InterCat. It lets you search by OE and chassis numbers. Only relevant vehicle parts appear. Select your part, then your brand. Learn more on the InterCat page.

Benefits

• TecCat-based menu structure.
• Smart search bar for rapid results.
• Visual search menu.
• Comprehensive reference searches.
• Advanced filtering.
• Mobile and tablet-friendly.
• Account-based payment.
• Personalized net prices.
• Net price concealment option.
• Product comparator for optimal choices.
• Visible volume discounts.
• Efficient order management.
• Write product reviews.
• Create custom order templates.
• 360° photos.
• Download specification sheets.
• Access the InterCat technical catalogue. Mechanic-friendly support with HaynesPro

Can We Help You?

Please do not hesitate to contact us for more information.